Frequently Asked Questions

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  • Where is Advanced Spine and Pain located?

    Advanced Spine and Pain is conveniently located in Northern Virginia and Maryland.

    Visit our locations page to find a location nearest you, or call our Stafford office for more information at 703-522-2727.

  • What are the hours for Advanced Spine and Pain?

    All of our offices have varying hours of operation Monday through Friday.

    We are closed on Saturday, Sunday, New Year’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day, and Christmas Day.

    Our call center is available Monday-Friday from 8AM until 5PM.

  • What insurances does Advanced Spine and Pain take?

    Our office takes a variety of insurances. If you have any further questions, please contact our billing department

    • Medicare
    • Tricare (Prime and Standard)
    • Blue Cross Blue Shield (PPO and Open Access)
    • Aetna (PPO and Open Access)
    • Cigna (PPO and Open Access)
    • United Healthcare (PPO)
    • Humana
    • PHCS
    • Coventry
    • Workers’ Comp (Patient must supply all the information regarding their claim) Link to Workers Comp form
    • Anthem HealthKeepers (Select plans, please contract insurance to verify physician participation)
    • Meritain
    • CareFirst
    • MDIPA (Must have a referral)
    • ChampVA
    • Self-Pay

    The following insurances are accepted in our Maryland locations only:

    • Maryland Medicaid
    • Beacon Health
    • John Hopkins Health
    • Amerigroup
    • Maryland Physician’s Care
  • How do I schedule an appointment at Advanced Spine and Pain?

    You can schedule an appointment on-line or contact us directly at 703-522-2727 and follow the prompts.

    Appointment times vary depending on the provider you wish to see, but we will try our best to accommodate your request.

  • Can you bill me for my appointment?

    All payments/copayments must be made prior to being seen by a provider. Our billing department will estimate the patient responsibility for services to be rendered and this amount will be collected at the time of the appointment.

    We will make every effort to collect for services from your insurance company, however, any unpaid amounts are the patients responsibility.

  • What is ASAP's inclement weather policy?

    If the decision is made by our management team to close the office due to inclement weather, every effort will be made to contact all patients with appointments to attempt to inform and reschedule them. Once the decision is made, our answering service will be updated. Please call our office at any time to leave a message should you decide to cancel your appointment due to weather or if you are unsure if we will be open.

  • How should I prepare for a new appointment?

    For your new patient appointment, please make sure you arrive 30 minutes early. Please make a list of any questions or concerns you may have for the provider and bring the following:

    1. The new patient packet (download), filled out
    2. State ID and insurance card
    3. Any MRI’s or X-rays you may have
    4. Last 3 office visits from your previous doctor
  • What can I expect at my first appointment?

    At your first appointment, you can expect a thorough evaluation by one of our providers. They will conduct an extensive review of your medical and surgical history, as well as any imaging brought to your appointment. The provider will also conduct a physical exam to determine your limitations and pain levels. Your provider will then recommend a specific treatment plan. You will then have the opportunity to schedule any further appointments needed.

  • Can I get an injection at my first appointment?

    At your initial appointment, you will have a thorough evaluation by one of our providers. Based on their findings, the provider will determine if it is necessary to begin treatment immediately.

  • How do I reach my doctor during business hours?

    Call 703-522-2727 and follow the prompts. Once you are connected with a call center representative, please let them know who your provider is so they can forward the message along.

  • If I have a billing question, how do I reach the billing department?

    If you receive a bill and have a question on your account, please contact our billing department directly. Call 703-522-2727 and click option #4.

  • What happens if I lose my medication?

    Please review our pain contract (download) for an explanation.

  • How can I get my medical records?

    All request for medical records must have an appropriate completed release form signed by the patient. The release form (download) may be signed in the office or downloaded on-line and faxed to us at 703-542-3753. Once we receive the release, please allow 5-7 business days to process the request.