I had been going to this agency for years, and recently I was hospitalized and called and canceled all my appointments to include the one at the Advanced spine and pain Management center. I received a bill for $50.00 for a no-show, I called and was told I had to send the discharge form. I sent the discharge form and they said the dates did not correlate with my appointment date. Of course it didn't I was in the hospital when I called. I didn't get the name of the person I spoke with but they insisted I did not call. All the years I've been going to this agency I have never missed an appointment and I think this is outrages that they are so insistent on this $50.00 dollar charge and in the up coming years they will lose much more, because my problem is not going away. Yes, I got upset and was rude, but when they tell you they can't find where you called and canceled the appointment, and they you send the discharge forms to them and because they date is not the date they want they insist you pay. This is not the agency I want to see if they can't show compassion when one of their life long clients has been hospitalized, and their staff failed to their job. My doctor is great not complaints there, but the staff that are managing the accounts and phones need more training and empathy for the incoming clients.
